Jusbrasil is Brazil’s leading legaltech platform, empowering millions of lawyers, legal departments, and citizens with essential legal information, case tracking, and data-driven insights. Known for innovative solutions and sophisticated proprietary AI, Jusbrasil consistently tackles complex legal industry challenges at scale.

As Jusbrasil expanded, the operational volume of document-intensive processes grew rapidly.

Although Jusbrasil already had robust internal AI capabilities, their teams faced operational bottlenecks when processing and structuring vast quantities of legal data, particularly in identifying critical details, like injunctions and deadlines, and extracting structured information from complex documents.

They required greater speed, context accuracy, and flexibility in adapting to frequent changes in triage rules and document classification.

• Manual Overload A team of 6 dedicated analysts manually classified judicial, consumer protection (PROCON), and administrative documents, leading to increasing chances of activity burnout, errors, and slower response times.
• Scalability Limitations The heavy reliance on manual workflows limited Jusbrasil’s ability to handle increasing document volumes, significantly impeding the company's capability to scale operations effectively.
• Accuracy & Routing Issues Misrouting of approximately 5% of documents introduced inefficiencies, rework, compliance risks, compromised client satisfaction, and risked missing critical deadlines.

Jusbrasil integrated Tela’s advanced AI into its existing workflows, significantly enhancing internal capabilities:

• AI-Powered Document Identification and Classification Tela automated document screening using tailored business logic, quickly identifying critical details such as injunctions, case numbers, and regulatory keywords (e.g., "CIP" for PROCON documents). This eliminated reliance on regex-based manual identification, dramatically improving context-specific accuracy and reducing false positives.
• Seamless Integration & Dynamic Adaptability Tela directly integrated into Jusbrasil’s existing ERP and operational systems via API, providing end-to-end automation. The system allowed Jusbrasil’s teams to dynamically update classification rules and triage procedures without constant developer intervention, swiftly adapting to evolving legal contexts and business needs.
• Continuous Learning and Human-AI Collaboration Tela’s iterative learning model was enhanced through active collaboration between Jusbrasil’s analysts and AI specialists. Analysts utilized iterative prompt engineering and human-in-the-loop verification to quickly refine the system’s capabilities, driving continuous accuracy improvements beyond human capability alone.