Tela's mail servers may return an "SMTP REJECT CODE" to provide further information regarding email delivery problems. These codes are not industry standard (Standard codes such as DSN will also be used in the future).
PLEASE FORWARD THIS INFORMATION TO YOUR EMAIL/SYSTEM/NETWORK/DNS ADMINISTRATOR FOR RESOLUTION, ALONG WITH THE REJECTED EMAIL(S).
| Code |
Meaning/Resolution |
| SR-0005 |
Sender domain is blacklisted due to excessive spam. Contact techsupp@tela.com for assistance. |
| SR-0006 |
Sender domain is blacklisted due to excessive spam. Contact techsupp@tela.com for assistance. |
| SR-0007 |
Sender domain is blacklisted due to excessive spam. Contact techsupp@tela.com for assistance. |
| SR-0010 |
Sending mail system IP address does not have a reverse DNS entry, or it points to a nonexistent hostname. Correct your reverse DNS entry. |
| SR-0011 |
Sending mail system IP address does not have proper reverse DNS entry. (Client IP reverse DNS must point to a valid hostname, and hostname must resolve to the client IP address). Correct your reverse DNS entry. |
| SR-0040 |
Client host not allowed to send mail directly. Use your ISP's mail server. |
| SR-0041 |
Client host must authenticate first. Use "outgoing server authentication" in your email program. |
| SR-0042 |
Client host not allowed to send mail directly. Use your ISP's mail server. |
| SR-0043 |
Client host not allowed to send mail directly. Use your ISP's mail server. |
| SR-0051 |
Client host not allowed to send mail for gmail.com. Send your email via GMail's servers. |
| SR-0056 |
Client host not allowed to send mail for hotmail.com or msn.com. Send your email via Microsoft's servers. |
| SR-0057 |
Client host not allowed to send mail for yahoo.com. Send your email via Yahoo's servers. |
| SR-71 |
SR-71 is an airplane! Not a reject code! |
SR-0070-
SR-0089 |
Client host name indicates a dynamic address or subscriber host. Please use your ISP's mail server or contact techsupp@tela.com for assistance. |
