Help and Support Information

Support Contacts	Billing Contact & Information	Tela Site Map
Customer Privacy Policy	Internet Usage Policy	Bulk Email Policy
EMail Server Settings	Email Spam Filters
EMail Troubleshooting	Change Password	Modem Access Phone Numbers

Support Contacts

Support phone: 651-489-4340
M-F 8-5
Email: techsupp@tela.com

Modem Access Information

Our V.90 (56K) Modem access number is: 651-905-4840

General networking information

Email Address	(supplied by Tela)
Username	Use email address
Password	(supplied by Tela)
POP/IMAP Mail Server	mail.tela.com
Incoming Server Ports	use program default ports
SSL	Set to ON or AUTO
SMTP Mail Server	mail.tela.com
Outgoing Server Port	587 (preferred) or 25*
Outgoing Server requires authentication	YES, use same username/password as incoming
Webmail	https://mail.tela.com/webmail or https://mail.tela.com/webmailpro
* Many residential and free internet services block SMTP port 25. In that case please use outgoing SMTP submission port 587 in your email program settings.

Other Information

Here is our Internet Usage Policy and Privacy Policy.

Information on our Spam Filters

Please read our policies and procedures regarding bulk email. You must utilize these procedures or your bulk mail may not be accepted.

Please report difficulties to techsupp@tela.com.