Tela - Help and Support Information

Help and Support Information

Support Contacts

Support phone: 651-489-4340
M-F 8-5

Modem Access Information

Our V.90 (56K) Modem access numbers are:
651-556-8352 and
651-556-8200.

Nationwide numbers can be obtained at Number lookup
(Requires Tela nationwide dialup account)

General networking information

General Dialup / ISP Settings

Authentication Type	PAP (This is the default authentication for PPP)
Telephone Number	651-556-8352
Username	(supplied by Tela)
Password	(supplied by Tela)
Email Address	(supplied by Tela)
Primary DNS	208.90.22.22
Secondary DNS	208.90.22.23
POP Mail Server	mail.tela.com
SMTP Mail Server	mail.tela.com

DSL Quick Setup

Modem disconnect or connection failure problems may occur due to interactions with your telephone line and/or modem hardware.

http://modemsite.com/56k/tshoot.asp has some good information on troubleshooting modem connections.

Other Information

Here is our Internet Usage Policy and Privacy Policy.

Email Troubleshooting

Information on our Junk Mail Filters.

EMail Troubleshooting Information

Information on troubleshooting email - difficulty receiving mail from others

Spam Filter Information Email Headers

How to get email header information for various email clients:
Microsoft Outlook 2000-2003
Microsoft Outlook 2007

Bulk Mail Policy

Please read our policies and procedures regarding bulk email. You must utilize these procedures or your bulk mail may not be accepted.

Please report difficulties to techsupp@tela.com.