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Help and Support Information

Support Contacts Internet Usage Policy Modem Access Phone Numbers
Customer Privacy Policy Travelling User Access Modem Troubleshooting
DNS/Mail Server Settings Email Spam Filters Bulk Email
EMail Troubleshooting Change Password Tela Site Map

Support Contacts
Support Contacts

Support phone: 651-489-4340
M-F 8-5

Email: techsupp@tela.com
                                                                                                                         

Modem Access Information
Modem access number

Our V.90 (56K) Modem access numbers are:
651-556-8352, 651-556-8200, and
651-905-4840

Travelling user acccess

Tela offers a direct-billed long-distance dialup access number for companies or individuals that travel frequently and would like to access Tela's modems remotely. The cost is $25 one time setup per number, plus usage charges.

Each company or individual will be assigned it's own toll-free number. Toll-free refers to the call placed remotely to our service. There is a per-minute usage charge that is billed to your account. You will be billed actual costs for time used per month. The current rate is $0.045 for interstate calls and $0.06 for intrastate (Within Minnesota) calls.

Email info@tela.com for more information or to request a direct-billed long-distance access number.

General networking information
Connecting to Tela
General Settings

General Dialup / ISP Settings

Authentication Type PAP (This is the default authentication for PPP)
Telephone Number 651-556-8352
Username (supplied by Tela)
Password (supplied by Tela)
Email Address (supplied by Tela)
Primary DNS 206.98.7.34
Secondary DNS 206.98.7.37
POP Mail Server mail.tela.com
SMTP Mail Server mail.tela.com
NNTP News Server news.tela.com

Macintosh directions.

DSL Quick Setup Quick setup for Cisco 678.
56k Modem Troubleshooting

Modem disconnect or connection failure problems may occur due to interactions with your telephone line and/or modem hardware.

http://modemsite.com/56k/tshoot.asp has some good information on troubleshooting modem connections.

Other Information
Internet Usage Policy Here is our Internet Usage Policy and Privacy Policy.
Spam Filter Information

Information on our Spam Filters

Bulk Mail Policy Please read our policies and procedures regarding bulk email. You must utilize these procedures or your bulk mail may not be accepted.

Please report difficulties to techsupp@tela.com.

  © 1994-2007 Tela Inc. Updated 11-jan-07